Shipping policy
Order Processing
We process all orders within 1 business day after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Options
Standard Shipping
- Estimated delivery time: 3–5 business days
- Available for all local orders.
Express Shipping
- Estimated delivery time: 1–3 business days
- Faster delivery option available at checkout for an additional fee.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions on selected orders or during special campaigns.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS with tracking details so you can follow your shipment's progress.
Delivery Delays
While we strive to deliver all orders within the estimated timeframes, delays may occasionally occur due to weather conditions, high order volumes, or courier service disruptions.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Orders delayed or returned due to incorrect or incomplete addresses may be subject to additional shipping charges.
Damaged or Missing Items
If your order arrives damaged or if an item is missing, please contact us within 48 hours of delivery. Include your order number and photos (if applicable) so we can assist you promptly.
Contact Us
If you have any questions regarding shipping or delivery, please contact our support team:
Email: mosaber9@gmail.com
Business Hours: Sunday – Thursday, 9:00 AM – 6:00 PM